As the coronavirus began ravaging New York’s Suffolk County in March, desperate health department officials turned to CIO Scott Mastellon for help processing citizens’ lab tests for COVID-19. But with the state averaging 400 COVID-19 cases a day, compiling, printing and sorting reports for health-care staff proved unwieldy for the 12 people who were manually moving data between systems.
His staff overwhelmed, Mastellon turned to robotic process automation (RPA). Within 11 days, Mastellon had deployed three bots to extract data from the state’s website, move it into a database, then push it into the health department’s case management application with a high degree of accuracy, Mastellon says. The staff who were entering the data are now working on other COVID-19 support services for a county buckled by the pandemic. “Everything is electronic today,” Mastellon says. “It really is a home run.”
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(Insider Story)
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Source: News