Darrell Fernandes and his technology team meet twice yearly to review the 18-month roadmap that drives them toward the company’s north star — the vision of where it wants to be five years out.
But Fernandes, who is head of product technology for TIAA, a financial services firm, had some detours recently, as he and his staff focused on supporting the capabilities and functions needed to respond to COVID-19 and work-from-home mandates.
In fact, Fernandes says the dramatic events prompted him to shift about $10 million worth of initiatives within the technology portfolio, moving up and fast-tracking automation projects, interactive chat and other plans that improved the company’s ability to serve its customers while deferring infrastructure improvements that weren’t as urgently needed.
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(Insider Story)
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Source: News