Automation technologies are becoming woven throughout the fabric of virtually every company, raising the question of IT’s role in governing such capabilities. CIOs can and should provide guardrails to make sure automation technologies run properly — if the business will only let them, experts say.
That if is the sticking point: Most business lines procure technologies for their teams with involvement from IT. Some IT leaders welcome such independence, while others view it as a slippery slope that courts risk. Regardless, the democratization of technology services enabled by machine learning (ML), artificial intelligence (AI), robotic process automation (RPA) and low-code/no-code solutions is growing more ubiquitous across business lines. And it appears here to stay.
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Source: News