Prior to the pandemic, Truist Financial CIO Scott Case and his IT organization had already earned some serious bona fides from the business. Case and several executive cohorts had taken the reins to accelerate the merger of BB&T and SunTrust Banks into a digital financial powerhouse and were well under way spearheading end-to-end transformation.
When COVID-19 bore down this spring, the Truist team shifted into overdrive. Under Case’s direction, the IT organization mobilized to transfer nearly 40,000 employees to secure and effective remote work, spun up logistics operations to procure and source computer equipment, created a mini-factory for building and distributing laptops and headsets for call center employees, and got the firm’s investment bankers and traders up and running from home. Once core operations were stabilized, Case’s team sprung into action for phase two: rethinking the client experience in light of the new COVID normal. In a matter of weeks, IT implemented a new appointment scheduling system, portal capabilities, and an online loan origination platform.
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(Insider Story)
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Source: News