With solar, wind, and hydro, the number of energy sources that make up National Grid’s supply chain is growing. Developing frictionless processes to bring energy to customers safely, faster, and easier is a key part of the company’s digital strategy. Andi Karaboutis, chief information and digital officer, discusses that strategy and advises CIOs “not to forsake the future while they are fixing the past.”
Martha Heller: What does “digital” mean to National Grid?
Andi Karaboutis: At National Grid, digital is all about replacing the physical actions or insights with virtual or digital capabilities leveraging technology. We envision a digital journey similar to that of Uber and Netflix – companies that have replaced a highly manual set of activities with a process that reduces steps or friction and increases speed. Digital offers more transparency of our utility services to our customers.
Read More from This Article: Bringing new sources of energy to life at National Grid
Source: News