At Ingram Micro, digital change starts with the customer journey

Last June, Sanjib Sahoo became EVP and chief digital officer at Ingram Micro Inc., where he is responsible for accelerating at scale the development of innovative, world-class digital experiences that will create competitive advantage and differentiation for the business and the global technology ecosystem. This includes modernizing the IT architecture, consumption models, and customer experience at the privately held, $50B global technology distributor. I recently discussed this massive, multiyear transformation with Sahoo, and the following is an edited version of our discussion.

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