Bringing zero downtime to anywhere work

In a work-from-anywhere world, how can a team of so few be expected to keep doing so much for so many? The pace is unsustainable. It’s time for IT to enlist some support of its own and delegate—handing off time-consuming tasks to people and to intelligent, automated tools.  

Partnering with an experienced IT services provider can put AI-driven automation and analytics, plus a pool of people expertise, at the fingertips of overburdened tech teams. Instead of playing catch-up with an always teetering pile of end-user tickets, IT can automate issue resolution—or even prevent problems altogether— using predictive insights. 

Previously, IT had to redirect all its resources to staunch a security breach. Now, IT can rely on advanced threat detection that’s always on and watching, ready to isolate and exterminate dangers—without staff having to lift a finger. If a human touch is required, a capable services provider will have a team of experts standing by so your own IT teams don’t have to.  

And IT staff aren’t the only ones who can get more done with robust support services in place. Employees can power through more work when they’re not in downtime, waiting their turn in the IT help queue. 

Give IT extra support 

IT is on the hook for many important things nowadays. Among them: 

• Advancing strategic projects that help the business grow. 
• Utilising services that reduce the demands of device management.  
• Making wise technology decisions that keep the workforce running by matching devices to the job and to the employee.  
• Investing in exciting, innovative technologies that unify and strengthen company culture. 

But it’s hard to get around to those things when IT is buried beneath mundane, day-to-day end-user needs.  

Such tasks may seem small individually, but together consume a huge chunk of IT’s workday. Over time, the stress of trying to balance competing demands can lead to burnout—in a time when no one can afford to lose IT talent.  

But the good news is that there are proactive services that are MADE for supplementing IT in managing the flexible, hybrid world. Software tools and expert support that streamline and automate IT workflows give IT teams the capacity to keep up with increasing demands. 

For example, auto-ticketing cuts down on the time IT spends filling out and tracking support requests; some services even handle support requests on behalf of IT staff. Real-time, cloud-based user analytics can keep a pulse on the hybrid worker experience. 

Not only can the analytics help IT profile a strategy for the device type and support that each user needs for their particular job and work style, but the software can also alert IT to trouble spots with device and application performance.  

In addition to analytics, Managed Services can significantly reduce the IT burden. These services cut out repair calls, help make paper and ink use more efficient, and also help ensure that the printers used by your team are secure. 

Moving to a modern IT model doesn’t just offload tedious tasks to someone else; it also seamlessly automates and provisions those tasks. By taking some of the pressure off your IT pros, you can give them more time in their day-time they can apply toward broader business goals. 

Avoid unplanned downtime 

When devices misbehave—or even worse, when they fail outright— workers are stuck without the tools they need to get the job done. 

Then IT has to drop what they’re doing and scramble to get things back up and running. But how can IT troubleshoot, repair, or replace from afar?  

Whether a worker is down the hall or a country away, a good services provider can make it easier for IT to support a distributed workforce. Traditional support services are notorious for being reactive—in other words, relying on users to request IT support after they already have a problem. (Which begs the question: How does a user enter a help ticket from a machine that isn’t working? 

Today, IT services take a more proactive approach. AI-powered software tools monitor device health, automatically detect problems, and request service BEFORE users experience a downtime event.  

But device failures do sometimes happen—what then? Well-rounded providers offer rapid repair and replacement services. A mobile technician comes to your site as soon as the next day or gets a new device to an employee’s front door—wherever it may be— as soon as possible. 

Choose an established provider with the expertise to help you develop a thoughtful plan.  

Look for a services partner you can trust to help you support and secure employees in the workfrom-anywhere world—one who can ensure that your technology supports diverse ways of working, in different locations, in changing circumstances… one who offers secure solutions that don’t break amid sudden shifts.  

Overarching all the technology should be expertise: Your service provider should have the experience to guide you through the insights their systems supply and to help you make decisions based on what your people want and what your business needs. 

Work is all over the place, literally and figuratively. That probably won’t change for a long time, if ever. But upsourcing to a trusted partner like HP Workforce Solutions it gives your IT teams the extra help they need to support it all, from live experts to cloud-based AI solutions that automate and simplify tiresome manual and paper-based processes. Wherever work is heading, HP helps you create a more connected workforce…and fewer to-dos for IT. 

Click here to read the full guide. Learn more at HP Workforce Solutions.