Return to the office: Organizational resiliency and the new normal

Over the past 14 months, organizations have had to navigate the abrupt discontinuity caused by COVID-19 and the ensuing regulations. Today, sports fans are returning to arenas and students are back in schools, but most office workers are still on work-from-home orders. Returning to the workplace will constitute a new normal, but what will that look like in an unknown post-COVID world?

I spoke to several CEOs, CIOs, and CISOs (all in the US) to understand how they fared over the past year – what went right, what didn’t go so well – and to learn their plans for reopening their offices for the majority of their employee base. The executives represent a cross-section of some of the most forward-thinkers in financial services, insurance, media, and technology. The comments I heard demonstrate the resilience and adaptability of corporate America. 

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