Executive consultants have plenty of advice about what CIOs must do during their first 100 days of taking on a new role. Meet the team, assess talent, and grab quick wins, highlight the necessary tasks.
But many CIOs do something just as critical though rarely talked about: the “ride-along.” A CIO undertakes this practice to learn how company employees at various levels do their jobs. The ride-along takes many forms, depending on the type of business. Sometimes it literally means riding with field-service technicians as they complete work calls. Other times it means sitting in a call center, observing how customer service associates field inquiries — or fielding the calls themselves.
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Read More from This Article: The ‘ride-along’: The transformational CIO’s secret weapon
Source: News