IDG Contributor Network: Drain the swamp: an IT management model

We’ve heard a lot about “draining the swamp” in U.S. politics, but this phrase has been around a long time, especially in management circles.

I created a management model titled “Drain the Swamp” in 2002 when I wrote my book, IT Management Models, but I heard the phrase many years before that.

Drain the swamp goes like this

All too often IT managers find themselves so busy with problems or hot issues that pop up during the day that they don’t make progress. In other words, they are so busy fighting alligators that they forget to drain the swamp, which will eliminate the alligator issue altogether.

Pull yourself back away from the chaos and evaluate whether there are things you can do to eliminate the source of your IT support problems. Find a way to attack the source of the issue, not simply wrestle with the problem.

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