Cultural transformation is the unsung engine of digital transformation success. For most organizations, this requires a mind-set shift toward digital-first solutions. But it also means connecting with your customers and bringing in new talent, and that is where diversity and inclusion strategies can have a significant impact.
For Julie Elberfeld, senior vice president of shared services and executive sponsor for diversity and inclusion at Capital One, her two roles are inextricably linked: Successful navigation of ongoing digital transformation initiatives at Capital One require an equal commitment to cultural transformation.