Western Union processes an average of 32 transactions every second and moves $300 billion around the globe every year across 200 countries and 130 currencies. In addition to hosting an extremely high transaction global platform, the $5.5 billion company runs more than 550,000 retail locations, which is more than Starbucks and McDonalds combined.
Driving transformation of this kind of scale could be daunting, but according to Sheri Rhodes, who is both CIO and CTO of Western Union, it is all about developing the right talent and focusing them on the customer.
Can you describe your role as CIO and CTO of Western Union?
Regardless of whether I am wearing a CIO or CTO hat, I am responsible for leading the fintech agenda, which has a key emphasis on driving customer engagement with our digital channels. Technology has always been a differentiator for the company, and we’re unique in our ability to connect the digital and physical worlds of money. We move billions of dollars across our platform, which includes our technology stack, APIs, foreign exchange and settlement engine, agent network, anti-money laundering and fraud detection capabilities, and of course our growing digital footprint. Our digital business is growing 22 percent per quarter, and 70 percent of our digital transactions now originate on mobile devices.
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Source: News