Rightly so, IT leaders are increasing their focus on their company’s customers in an effort to deliver the highest level of service to those wonderful people who buy their products and services. But while those external customers matter a lot, so do internal customers — employees who come to work every day.
Prakash Kota, Autodesk’s CIO, understands the need to give employees a superior experience and is delivering on an innovative digital workplace strategy.
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How is digital changing the workforce experience at Autodesk?
For us, “digital” means providing frictionless self-service to our end users, including employees, customers, and partners. When an employee joins a software design company like Autodesk, they expect to be able to use innovative solutions right away, at any time, on any device, and with no training required. They also expect an immediate and fully automated self-service experience that provides real-time results. Modern workers can’t relate to a ticketing process. They expect service on demand.
Read More from This Article: How Autodesk is creating the digital workplace
Source: News