There are a number of reasons why IT outsourcing engagements fail — from unrealistic expectations and lack of governance to misaligned interests and poor communication. Sometimes the problems lie with the IT service provider; other times, the customer is at fault. In most cases, the two parties each share some of the blame.
However, there are some common warning signs of impending outsourcing disaster that IT leaders should look out for. In many cases, a troubled outsourcing relationship can be turned around, and identifying these leading indicators of outsourcing strife can enable CIOs — even in the worst cases — to limit the overall damage.
Read More from This Article: 10 early warning signs of IT outsourcing disaster
Source: IT Strategy