The top 9 ITSM suite vendors for 2017

Organizations looking to codify IT management in service of business needs often turn to IT service management (ITSM), a set of policies, processes and procedures for managing customer-oriented IT services. ITSM offers various frameworks for businesses to create management standards around IT services and customer service practices, and to help businesses build structure around the lifecycle of IT services, from creation to management and upkeep.

While ITSM does not focus on hardware, network or systems per se, there are plenty of ITSM tools to help your organization support ITSM processes, including ticketing, service, incidents and any upgrades, changes or problems. ITSM tools are typically offered in suites, packaging multiple services and software to support as many aspects of IT management as possible.

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