Robotic process automation (RPA) is gaining traction at a variety of organizations, thanks to its promise to offload time-consuming, mundane tasks to “software robots” that can perform them faster and in many cases more accurately than humans can. This strategy for streamlining operations offers the added benefit of freeing up staff time to tackle higher-value efforts — an important advantage for organizations undertaking digital transformations.
But RPA implementations are challenging, with no guarantee of success. In fact, if not done properly, a shift to RPA might end up creating more problems than companies bargained for.
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Source: News