In an ideal universe, the IT and business worlds would be perfectly aligned, with IT supplying business leaders with the strategic plans and resources necessary to achieve maximum performance, efficiency and profits.
Yet, as you may have noticed, seeking perfection can be a somewhat elusive quest. In the real world, IT leaders are often left guessing whether the plans they’ve created and the technologies they’ve selected are actually fulfilling enterprise expectations. Business leaders, meanwhile, frequently fret that IT isn’t fully tuned in to actual enterprise needs and challenges.