In the world of IT and telecom services, deals occasionally break down. When this happens, the customer-supplier relationship is sorely strained. Working through these challenges while also handling day-to-day vendor management is time consuming, often with negligible performance improvements, which only exacerbates customer dissatisfaction. This article highlights common causes of these failed relationships and discusses approaches and strategies that can help fix broken deals.
Why deals fail
While the root cause of failed IT service agreements is always context-specific, there are some usual suspects. Structuring your transaction and managing your provider to avoid these pitfalls substantially reduces the likelihood your deal will break down.
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Source: News