The pandemic has proved to be a catalyst of sorts for digital transformation, forcing organizations of all sizes to rethink how they operate, what they offer their customers, and their commitment to the digital employee experience.
Before March 2020, many organizations were simply improving what they were doing, not transforming, says Jorge Lopez, vice president and distinguished analyst at Gartner.
“Before the pandemic … roughly 80% of our clients weren’t necessarily pursuing transformation even if they called it that, because it implies major change and new markets and new revenue streams — even entirely new business models,” Lopez says.
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Source: News