The ongoing COVID-19 crisis has compelled IT leaders to consider their costs even as they secure new capabilities to carry their organizations through uncertain times. For this, taking a look at existing service contracts can be beneficial.
“Now is a critical time to get in front of immediate needs and potential long-term changes to IT services contracts,” says Bill Huber, partner in the digital platforms and solutions practice at global technology research and advisory firm ISG. “This is a climate where change is potentially more achievable, and work can commence on restructuring agreements to meet the needs of the next normal.”