IT service management (ITSM) best practice framework ITIL was introduced in the late 1980s as a way to streamline governmental IT practices in the UK. The framework has since been acquired by Axelos, which has released updated versions of the framework aimed at modernizing how organizations align IT services with business objectives. The latest iteration, ITIL 4, started rolling out in early 2019 with an emphasis on agile practices and bringing more flexibility to the framework to accommodate the modern pace of enterprise technology.
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