IT service management is a constantly evolving practice that adapts and grows with the pace of technology — or at least, a good ITSM strategy does. By being flexible enough to accommodate sudden and rapid changes, ITSM at leading organizations ensures service and support practices and processes continually align with transforming business needs.
“IT service management is not going away, but rather will continue to evolve to meet the needs of businesses. Emerging technologies may help streamline processes or automate change, but the need for managing services to the expectations of businesses will remain,” says David Rea, practice advisor of cloud infrastructure at SPR.
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Source: News