4 steps to process automation success

In 2018, when Julie Ragland became CIO of Navistar, the $10 billion vehicle manufacturing company, her business partners were frustrated with systems because their processes spanned multiple legacy solutions. There was little system continuity across a single process.

As a CIO, the challenge that Ragland faced may sound familiar to you. Your company has a large number of disparate legacy systems and processes that involve multiple functions and departments. Because most business leaders are focused on their own departments, no one is looking after a process end-to-end. Without cross-functional process owners, automation can become an insurmountable problem.

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