Daily Archives: October 22, 2026

When collaboration gets complicated: Why IT leaders are rethinking managed services

Enterprise collaboration technology has become an essential part of daily business operations, but managing it is increasingly complicated. What was once a relatively isolated audiovisual (AV) environment is now deeply integrated with enterprise IT infrastructure, unified communications and collaboration (UCC) platforms, and security systems. For IT leaders, that convergence is creating new demands on resources,…

CIO and CISO offices unify over AI

The rapid evolution and adoption of AI is going to force CIOs and CISOs to the same table — often. The reason is simple: AI capabilities will always outpace slow-churning business and technology decisions. This places urgency on unified governance of these advanced technologies, a rapid understanding of how AI drives threats and raises risk…

Beyond the model: The real AI bottleneck is storage

Every generation of enterprise computing introduces new abstractions for scaling systems. We began in the scale-up era, deploying ever-larger servers. Then came the scale-out era, where containers and Kubernetes transformed infrastructure into orchestrated fleets of commodity systems. Today, we are transitioning to agentic-scale. This is not an incremental tweak to the infrastructure playbook; it is…

Salesforce to buy Braze for $5.7 billion to boost real-time customer engagement

Salesforce is set to acquire US-headquartered customer engagement software provider, Braze, for $5.66 billion in an effort to help enterprises personalize customer interactions in real time. Founded in 2011 as Appboy and renamed Braze in 2017, the company’s offerings include the Braze Customer Engagement Platform that enables businesses to track customer behavior across digital channels…

10 guidelines for successfully scaling AI

There are plenty of individual AI success stories across the enterprise, but scaling AI continues to be a challenge. Data from McKinsey’s “The state of AI in 2026: On the road to ROI” survey shows that four in five respondents report that AI has improved individual productivity. The survey also found that in organizations with…

Enterprises don’t need artificial general intelligence. They need artificial specific intelligence

MIT’s finding that 95% of enterprise AI pilots fail to show measurable profit has been quoted at length, and the conclusions drawn from it are always the same: the models aren’t good enough yet, or enterprises don’t know how to use them. I don’t think either holds up. The problem starts earlier, with whose definition…

Vendor-driven upgrades saddle IT leaders with huge ‘software tax’

CIOs experiencing sticker shock from recent software bills should be questioning how they got there. That’s because IT leaders at large enterprises are paying a huge so-called software tax for vendor-driven upgrades, migrations, and licensing changes they would not have chosen for their organizations. About 28% of software budgets at large organizations — an average…

Building the agent and securing it

Earlier this year, I wrote about how vibe coding an AI governance platform forced me to rethink governance itself. Building agents took the problem much further. When I built the platform, I was the operator. I described what I wanted. The model generated code. I tested it. That loop was fast, sometimes uncomfortably fast, but…

Lack of transparency leads to performative AI theater

Organizations are rapidly implementing AI, but employees often feel left behind about how AI is changing their roles. While AI can help get work done faster, it won’t necessarily help produce better quality work if employees aren’t confident in their AI skills. In fact, a recent survey from workforce analytics firm Visier reveals that 48%…

The AI boom is putting construction at the centre of the digital economy

For the past two years, the conversation around AI has focused on which industries it will disrupt. But AI’s rapid growth is also creating a major infrastructure challenge. As investment pours into data centres and supporting infrastructure, the AI boom is becoming central to delivering the next wave of the digital economy, reshaping construction in…