What behavioral data reveals about AI value

Taylor Paletta was glancing at two versions of the same customer-service interaction on her monitor. As director of support and digital success at the enterprise software company, Ninety, she could read the support chat in one window while watching the customer’s product session in another. The customer had already spent several minutes trying to solve…

Engineering velocity is a competitive advantage in modern cybersecurity

In cybersecurity, engineering velocity has become a competitive advantage. Threats and vulnerabilities evolve quickly, customer security needs keep changing and organizations that respond faster are more likely to stay ahead. Across the engineering organizations I have led in cybersecurity, SaaS, mobility and insurance, I have seen how lengthy development cycles and unnecessary waiting make it…