Here’s an interesting concept: an AI company that fires people for using AI. It sounds like a strange way to run a company but there’s a real reason behind it. OpenAI has been hiring contractors who have been tasked with reading ChatGPT users’ prompts to help improve responses by providing some real human input. Unfortunately…
Microsoft’s Copilot super-app has arrived, two months after CEO Satya Nadella confirmed it was in development. It combines conversational Chat, the autonomous Cowork agent, a redesigned coding environment named Code, and Autopilot, the persistent agent formerly known as Scout, into a single Copilot experience. The idea is to make those capabilities look less like separate…
Innovation is about balancing control with autonomy. But when a “perfect prototype” developed with high autonomy meets the reality of enterprise-wide deployment, many organizations find themselves unprepared for the complexities of scaling. According to KPMG’s 2026 Global Tech Report, roughly 60% of organizations say AI investment is outpacing their governance capabilities. Enterprise AI puts new…
Last month I made the case for an ROI exchange rate: the formula you negotiate with finance before deployment that converts KPI movement into dollars. One point of first-call resolution equals this many dollars. One hour of engineering time recovered equals that many. A common objection was a version of the same question. Fine, we…
AI adoption in the enterprise is way up — and so too are IT leaders, into the night, dealing with the risks and governance issues of AI use. To be sure, increasing attention to AI governance is a welcome addition to enterprise AI strategies, shifting an anything-goes approach toward risk-aware plans of action directed toward…
For many years, Musinsa, South Korea’s premier online fashion platform and marketplace for Korean designer brands, streetwear, and beauty products, has described itself as a company dedicated to AI. They bring in AI-native talent and give employees room to experiment, yet meticulously manage token usage and work performance. And instead of handing over AI completed…
Enterprise software budgets haven’t shrunk this year, though we keep reading they have. Boardrooms are still approving spending on new tools at a consistent pace, and Gartner’s latest forecast puts global software spend at $1.43 trillion in 2026, up more than 15% year over year. What has changed is what buyers will tolerate to get…
My team was already using AI when I joined the company a year ago, and I quickly spotted a bottleneck. We’d finish large product requirements documents that then sat in inboxes for a day or two before someone read them and handed the work to an agent. To cut the cycle time, I had the…
Even as they continue to release ever more capable competing models in a regular cadence, the top AI companies are joining forces to set AI safety standards. According to The Information, Google, OpenAI, and Anthropic are reportedly working together to create a body tentatively called the Standards Authority for Frontier AI (SAFA). It would operate…