Together with partner NVIDIA, Salesforce today at Dreamforce Conference 2026 unveiled a new CRM domain-specific reasoning model for Agentforce dubbed Koa. “It’s built on NVIDIA’s Nemotron and it brings together 27 years of product development in CRM,” said Rohan Kumar, president and chief platform and engineering officer at Salesforce. Kumar explained that Koa was built…
Oracle began a new round of layoffs this week, sending early-morning termination emails to staff for the second time in six months. The latest wave began Monday with affected staff being told, “After careful consideration of Oracle’s current business needs, we have made the decision to eliminate your role as part of a broader organizational…
Cockroach Labs, the company behind distributed SQL database CockroachDB, is betting that the rise of agentic applications will make traditional database provisioning, where systems are sized for peak demand, increasingly difficult to justify as agents create highly concurrent, unpredictable and often short-lived database workloads that can leave provisioned compute idle between bursts. Its solution to…
Kicking off the Dreamforce Conference 2026 in San Francisco on Tuesday, Salesforce launched AIforce, a live interface layer for enterprise software it hopes will transform the way knowledge workers access enterprise data. By unlocking Salesforce data, workflows, business logic, semantics, permissions, security, and governance for any AI interface, the company also aims to broaden the…
The first hit is access. I have talked with technology leaders whose teams had a working model but could not secure the capacity to operate it at production scale on the economics they had forecast. The available capacity sat outside the assumptions behind the existing agreement, and market pricing had moved well beyond the budget.…
For years, ERP customization was the smart play. When SAP or Oracle systems didn’t bend easily to the way a factory ran shifts or a distributor priced products, CIOs built around it, modifying, extending, or hard-coding until the system matched the business rather than the other way around. And, for some time, customization worked. It…
Across all verticals and regions, contact centers are under pressure to modernize and improve customer experience (CX). With today’s consumers being digital-centric and mobile-first, CX expectations are higher than ever, and IT and contact center leaders are struggling to keep pace, especially when it comes to adopting new technology. Voice AI is the latest technology…
As quantum computing inches closer to mainstream enterprise reality, a key question is arising: Could the technology shake up how IT leaders make use of AI? Much has been made about the problems quantum computing will create for traditional encryption methods, but experts say the technology could also take some pressure off the compute of…
After giving a keynote on AI and the future of work at the University of Greater Manchester, UK, I kept coming back to one fact about the institution itself. It traces its roots to a mechanics’ institute founded in Bolton in 1824. That mattered because work was changing. New machinery was reshaping industry, established skills…