Recently, I sat in on a conversation among CIOs about “the democratization of agents”: putting large language models directly in employees’ hands, connected to business logic so people could build on top of them. The mood was bullish, CIOs sketching out what their teams could do with agents they trained and managed themselves. Soon after,…
When Sastry Durvasula joined TIAA in early 2022, he saw an organization fighting against outdated legacy technologies and in need of a major IT refresh. Since then, the nonprofit has completed two phases of a comprehensive transformation initiative called Technology Ecosystem Transformation, or TETRIS, leading to a huge reduction in tech debt and a major…
Organizations are making one of the biggest decisions about AI without realizing it. Every time we automate a process… Every time we deploy a generative AI copilot… Every time we trust an AI recommendation… We’re answering a question that most leadership teams have never actually discussed. Who — or what — should be making the…
Ransomware remains one of the most disruptive cyber threats organizations face. Companies have strengthened their cyber defenses over the years, but attackers in 2026 have become faster, more targeted, and increasingly reliant on AI, forcing the need for a change in how organizations approach cyber resilience. From the rise of AI-enabled attacks and extortion-only campaigns…
Artificial intelligence is rapidly reshaping the business landscape. It can summarize meetings, generate presentations, personalize communications, analyze customer behavior, automate repetitive tasks and uncover insights that once took teams days to uncover. Organizations that embrace AI thoughtfully will almost certainly be more productive than those that don’t. That’s the good news. The challenge is that…