The lobby is loud before the appointment begins. Dogs are barking, a phone is ringing and someone at the front desk is checking out with discharge papers in hand. A worried client is called into an exam room with a yellow Lab whose tail gives one soft thump against the floor, even though the dog…
The United States Senate Federal Credit Union (USSFCU) is a nonprofit financial cooperative that provides traditional retail banking services to entities within the US government, such as the Senate and the Supreme Court.At present, the credit union’s headcount stands at nearly 150 people, managing around $1.6 billion in assets. A few years back, when it…
One of the biggest challenges companies like Aetna face every year is an annual HEDIS review of its records to identify gaps in care. For large national payors, the scale of the challenge is immense. So Aetna has deployed a gen AI-driven document intelligence platform that has reduced the need for manual review by 65%.…
Too often, brands treat compliance as a downstream exercise. Teams build products, launch new capabilities and then tack on controls afterward. The pace of technology evolution and adoption has never been faster, and regulatory bodies are doing their best to keep up. For brands, that means they’re standing on shifting ground. They need to modernize…
The meeting that changed my perspective I remember sitting there and realizing I wasn’t thinking about the model at all. I was thinking about the data feeding it. One discussion stands out in particular. We were evaluating how predictive analytics could improve sales forecasting for a national portfolio of opportunities. Leadership wanted greater confidence in…
All of the major AI providers want you to use, and ideally stay within, their super apps, and now Microsoft is looking to capture that attention, too. During an earnings call this week, CEO Satya Nadella confirmed that the tech giant is building a Copilot ‘super app’ that will be rolled out this quarter. The…