Venture-backed firms are buying up the support, finance-ops and managed-services providers enterprises rely on and re-platforming them around AI agents — and the renewal that follows arrives priced per outcome, sold as your advantage. The acquisition-built structure and unproven stability create governance and continuity risks your vendor process isn’t sized for. Here’s how to keep…
A few weeks ago, a new hire at Aviator, fresh out of college, asked me a question I didn’t have a clean answer to. How do I become a senior engineer, or even a staff engineer? What should I learn, and how? It’s a fair question and a harder one to answer than it was…
I attended several major technology conferences in 2025 where the first AI agents embedded in enterprise SaaS platforms were announced. Some of these agents showed promise and a glimpse into the future of work, while others looked like natural language extensions of a platform’s existing functionality. At the end of 2025, Anthropic and OpenAI…
Message a business on WhatsApp this week and you may be greeted by software. On June 3, Meta made its Business AI agent available to companies everywhere, a bot that answers questions, recommends products, books appointments, qualifies sales leads and hands you to a human when it gets stuck. It comes bundled in WhatsApp’s premium…
Deluxe may have prevailed against the odds when it successfully migrated from a 50-plus-year-old mainframe recently. The company was able to move from it to a cloud environment in about 12 months without a major hitch, and while AI did some of the heavy lifting. The save will amount to about $4.9 million a year…
Since the advent of generative AI, the use of AI in business has shifted from something we should do to something we must do to survive. Many companies are now working to utilize AI with the aim of improving productivity and creating value. Here, I would like to pose a question to you all once…