Global disruption in manufacturing brought on by geopolitical and climate-based events, rising technical complexities, and the persistent displacement and reduction of skilled labor, shows no signs of letting up. And although the era of digital transformation, with its data-driven approach to operations, was viewed as a magic bullet to overcoming some of these challenges, the…
When CIOs discuss their top technology challenges, supporting artificial intelligence (AI) workloads usually gets the lion’s share of attention. But despite the AI hype, other critical infrastructure challenges remain for IT, and one of the most pressing is delivering robust computing capabilities in environments where physical space is at a premium and operational continuity is…
In Lost in plain sight: The quiet collapse of your transformation, I explored why transformation outcomes often fade in silence. But how do you keep those projects alive? Through a practice I call outcome observability. I’ve been in that meeting — the one where everything looks fine until the CFO leans in and asks, “So,…
The world of artificial intelligence is rapidly moving beyond simple generation and into autonomous action. This shift, from generative AI (genAI) to agentic AI, represents a fundamental change in how enterprises operate. Unlike genAI, which creates content or answers questions, agentic AI systems can perceive, plan, act and reflect to execute complex, multi-step processes autonomously. The critical…
One thing I’ve learned is that it doesn’t take much for expectations to reset. If you’re an iPhone user, you probably disliked the redesign of Photos in iOS 18. You may have even complained about it to friends. But after a week or two, it just became the new normal and you moved forward. Agentic…
CIOs are under pressure to deliver on AI’s promise. Yet history shows that many digital transformations have underdelivered — not because of strategy, process or technology, but because of people. Without engaged, enabled and aligned employees, even the most promising AI initiatives will stall. Models may be built, but they won’t be trusted or adopted.…
AI experimentation is fertile ground at TIAA with dozens, if not hundreds, of concepts and pilots taking root at any given time. Yet when it comes to enterprise scale, the 107-year-old financial services company has prioritized only a half-dozen AI deployments, most tackling important but unflashy use cases. The approach has nothing to do with…
Sales staff preparing for customer visits with AI assistance, an AI that supports customer service — these are just two examples of how Cisco Germany uses artificial intelligence internally in its daily work. But getting to this point was a long journey for the technology giant, fraught with numerous challenges. Prompting — the new Googling…
‘클라우드가 디지털 전환의 핵심 인프라’라는 말은 이제 상투적인 표현이 됐지만, 이번 AWS 장애와 같은 사건은 기업의 클라우드 의존도가 얼마나 절대적인지를 적나라하게 보여줬다. 지난 20일 발생한 AWS 장애로 전 세계 수천 개의 기업이 영향을 받았다. SaaS 기업부터 전자상거래 업체에 이르기까지 매출이 중단되거나 사라졌고, 고객 경험이 악화되며 브랜드 신뢰도까지 위협받았다. 이처럼 장애로 인해 직접적인 재무 손실을 입은…
이번 보고서는 전 세계 조직들이 사이버보안 인력 격차로 인해 직면하고 있는 새로운 도전 과제와 위험 요인을 분석했다. 한국을 포함한 29개국의 IT 및 보안 의사결정자 1,850명을 대상으로 진행됐으며, 주요 응답 산업은 기술(22%), 제조(16%), 금융(12%) 등이었다. 보고서는 기업이 보안 역량을 강화하고 인력 격차를 해소하기 위해 AI을 적극적으로 도입하고 있다는 점을 강조했다. 그러나 동시에 AI 전문 인력 부족이…