The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now assist with everything from basic troubleshooting to after-hours triage. But for IT teams, the rise of AI in support roles doesn’t just bring more new tools—it…
What makes a customer experience truly effective? What drives a smarter business decision or a more impactful AI initiative? Answering questions like these increasingly comes down to one core thing: data. As enterprise operations evolve and organizations embrace cloud platforms to power AI and advanced analytics, the ability to fully harness data has become more…
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La adopción empresarial de plataformas de nube pública se ha disparado. Más de la mitad de todas las cargas de trabajo empresariales se ejecutan ahora en nubes públicas, y se prevé que el gasto aumente casi un tercio solo este año. Muchas organizaciones destinan más de 12 millones de dólares al año a servicios de…
Data governance has evolved from a compliance necessity to a strategic pillar for AI-driven enterprises. With data volumes exploding across cloud, edge and hybrid environments, traditional governance models, built around static policies and periodic audits, are increasingly ineffective. AI and automation demand governance frameworks that operate in real-time, dynamically adapting to regulatory requirements, security threats…
Doctoralia, la plataforma tecnológica global en gestión de pacientes, clínicas y profesionales de la salud, ha integrado la inteligencia artificial en su operativa. Apoyándose sobre la tecnología de Microsoft Azure, la organización ha desarrollado Noa, un asistente avanzado que optimiza la programación de citas y la documentación clínica. Esta solución ha permitido a la compañía reducir…
For CIOs, IT staffing is a little like going to the dentist: You know it’ll be painful, but you’ll feel better once you deal with it. Today, filling the skills gap has become a top priority as leaders grapple with the pace of technological change. The most strategic CIOs aren’t just plugging holes but also…
MCP is becoming the plug-and-play standard for agentic AI apps to pull in data in real time from multiple sources. The Pulse MCP server directory currently lists more than 4,300 active MCP servers allowing LLMs to connect with data feeds ranging from Spotify and YouTube, to Salesforce and GitHub. The momentum behind the protocol will…
La Comunidad de Madrid activará un nuevo sistema de alertas inteligentes en la Historia Clínica Electrónica (HCE) para que los profesionales sanitarios reciban avisos automáticos ante situaciones relevantes para la salud del paciente, como puedan ser reacciones adversas a medicamentos, diagnósticos graves, riesgos sociales o valores alterados en pruebas médicas. La solución, cuyo diseño, definición…
데이터가 ‘새로운 석유’로 불리는 시대, 많은 CIO가 여전히 ‘비즈니스’가 아닌 ‘드럼통’을 만드는 데 머물러 있다. 데이터 플랫폼과 거버넌스에 지속적으로 투자하고 있음에도 불구하고, 다수의 기업은 데이터에서 지속적인 가치를 도출하는 데 어려움을 겪고 있다. MIT 슬론경영대학원 산하 정보시스템연구센터(MIT CISR)의 수석 연구원이자 ‘데이터는 모두의 비즈니스다(Data Is Everybody’s Business)’라는 책의 공동 저자인 바브 윅섬(Barb Wixom)은 문제의 핵심이 도구나 인재…