As they take stock after the year-end frenzy of shopping the holiday season always brings, retail CIOs attending the National Retail Federation’s annual show, NRF 2024, may be wondering how they can improve their IT systems’ performance over the next 12 months. If software vendors have their way, the answer is likely to involve more…
The technology landscape isn’t the only element evolving within the IT department, nor are rank-and-file staffers the only IT professionals expected to upskill. CIOs, too, are expanding their executive capabilities — as they should be — given the everchanging list of challenges they face. Those challenges have IT leaders sharpening existing skills and developing new…
When you generate and collect as much data as the US National Aeronautics and Space Administration (NASA) does, finding just the right data set for a research project can be a problem. With seven operating centers, nine research facilities, and more than 18,000 staff, the agency continually generates an overwhelming amount of data, which it…
CIO Middle East discuss with Muath AlHomoud, Director of Cybersecurity about how organisations should learn from the hacking activities performed on them so they can implement more effective cyber defences and plan against similar or more sophisticated attacks. Q. From a cybersecurity perspective, how has 2023 been? A. The year has been marked by a…
The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would…
Customer relationship management (CRM) has long been a mature, commoditized product category. An estimated 90% of companies with 10 or more employees already have at least one CRM system. And the major players in the CRM market are among the most established names in the industry — Salesforce, Microsoft, Oracle, and SAP. But several key…
Overwhelming majorities of executives around the world are planning to spend money on generative AI this year, but very few are truly ready for the technology, according to a survey released today by the Boston Consulting Group. Fully 85% of the more than 1,400 executives surveyed for BCG’s AI Radar report said that they were…
CIOs are under increasing pressure to deliver AI across their enterprises – a new reality that, despite the hype, requires pragmatic approaches to testing, deploying, and managing the technologies responsibly to help their organizations work faster and smarter. The top brass is paying close attention. Seventy-one percent of business leaders expect AI and ML to have…
SAP is paying a total of over $220 million to settle investigations by the US Department of Justice and the US Securities and Exchange Commission (SEC) into violations of the Foreign Corrupt Practices Act (FCPA). This is according to a statement from the US Department of Justice. The German software company is alleged to have…
2023 was a year made notable by a range of unexpected, unpredictable, and fast-moving challenges that, despite seemingly having little to do with technology, had profound impacts on IT strategies. Add the rapid rise of generative AI, and the past year was one in which CIOs often found themselves on the back foot, reacting to…