In April of 2023, Censuswide conducted a survey of 608 US respondents from companies with $250m+ revenue. That study focused on CIO and CTO satisfaction with their existing IT support and services models for enterprise software. The results spoke for themselves. Respondents voiced broad dissatisfaction with their support services and models, including issues with support…
OpenAI’s November 2022 announcement of ChatGPT and its subsequent $10 billion in funding from Microsoft were the “shots heard ’round the world” when it comes to the promise of generative AI. If anything, 2023 has proved to be a year of reckoning for businesses, and IT leaders in particular, as they attempt to come to…
Hemodialysis is a life-saving treatment for those suffering from kidney failure. The procedure, often called kidney dialysis, cleansing a patient’s blood, substituting for the function of the kidneys, and is not without risk, however. German healthcare company Fresenius Medical Care, which specializes in providing kidney dialysis services, is using a combination of near real-time IoT…
Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. And for the past eight years, in an environment that’s increasingly changing and demanding, it’s been on a digital transformation journey to refine its customer service and generate proposals…