Efficiently managing IT services is crucial for businesses of all sizes to remain competitive and meet user expectations. To guide technology leaders in making informed decisions about IT service management (ITSM) solutions, this article reveals the top five functionalities you need to deliver exceptional service to end-users. Throughout our time matching organizations with IT software…
Financial investors perform a fascinating, yet delicate dance. Consider assets such as stocks. To weather volatile stock markets, investors rebalance their portfolios often, dumping some stocks while picking up others based on trends. Professional investors factor in certain financial targets and risk tolerance as they pursue maximum ROI. IT leaders can relate to this dance.…
What is the main purpose of change management? In modern IT, change management has many different guises. Project managers view change management as the process used to obtain approval for changes to the scope, timeline, or budget of a project. Infrastructure professionals consider change management to be the process for approving, testing, and installing a…
As a 2023 CIO100 winner, Avnet Inc., the Arizona-based electronic component distributor, has distinguished itself with groundbreaking projects that leverage established and emerging tech to up productivity and efficiency, and to generally do things differently. Avnet’s Design Hub is one example. According to Max Chan, the company’s CIO, the supply chain and supply chain management…
Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. Since the release of ChatGPT last November, interest in generative AI has skyrocketed. It’s already showing up in the top 20 shadow IT SaaS apps tracked by…
As demand for computing power continues to rise, the environmental impact of technology cannot be ignored. We recently held our annual corporate conference addressing many subjects top of mind with IT leaders and it came as no surprise that a session on sustainability was one of the most attended. As technology innovators, we all must…
Salesforce’s decision to raise the price of its software products starting in August can be attributed to a combination of factors, including inflation and pressure to fuel revenue after a pause in price hikes during the pandemic period — issues that are affecting other major technology suppliers, analysts said. “We have seen a general rise…
Buchanan Technologies has provided help desk support and managed services to enterprises across the U.S. and Canada since 1988. The company has experienced rapid growth in recent years, swelling to more than 850 employees. From IT help desk to cloud transformation and cybersecurity, Buchanan has earned a reputation for flexible, personalized service that provides strong…
Recruiting and hiring high-end IT talent is among the most challenging tasks IT leaders face today. Even amid headlines announcing massive layoffs at tech companies, persuading change-making tech professionals to take up residence at your firm can feel nearly impossible. “The IT skills shortage is critical, with CIOs losing talented employees faster than they…
Modernization and transformation are the IT imperatives of the day. Rationalizing applications, reinventing business processes, capitalizing on the cloud — all point to legacy systems as the dead weight and sunk costs modern day IT organizations must move beyond to reach their digital potential. As an IT professional, I too have at times thought about…