Efficiently managing IT services is crucial for businesses of all sizes to remain competitive and meet user expectations. To guide technology leaders in making informed decisions about IT service management (ITSM) solutions, this article reveals the top five functionalities you need to deliver exceptional service to end-users. Throughout our time matching organizations with IT software…
Financial investors perform a fascinating, yet delicate dance. Consider assets such as stocks. To weather volatile stock markets, investors rebalance their portfolios often, dumping some stocks while picking up others based on trends. Professional investors factor in certain financial targets and risk tolerance as they pursue maximum ROI. IT leaders can relate to this dance.…
What is the main purpose of change management? In modern IT, change management has many different guises. Project managers view change management as the process used to obtain approval for changes to the scope, timeline, or budget of a project. Infrastructure professionals consider change management to be the process for approving, testing, and installing a…
As a 2023 CIO100 winner, Avnet Inc., the Arizona-based electronic component distributor, has distinguished itself with groundbreaking projects that leverage established and emerging tech to up productivity and efficiency, and to generally do things differently. Avnet’s Design Hub is one example. According to Max Chan, the company’s CIO, the supply chain and supply chain management…
Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. Since the release of ChatGPT last November, interest in generative AI has skyrocketed. It’s already showing up in the top 20 shadow IT SaaS apps tracked by…