4 steps for building a new DEX strategy

Hybrid work is here to stay, and it’s put the digital work experience (DEX) at the heart of every business operation. Yet many organizations are struggling to adapt their existing digital work experiences for today’s digital-first realities.  This piece briefly walks through the problems organizations might experience if they don’t build a new DEX strategy, the four…

Examining Mr Price Group’s search to modernize

For modern CIOs, it’s essential to have a healthy balance between innovation and mainstream tech, says Kim Sim, Mr Price Group CIO. So she needs to keep tabs on the spectacular rise of artificial intelligence (AI) and its use cases, while also monitoring developments across topics that have been around for years, like big data,…

Generative AI’s change management challenge

Despite headlines warning that artificial intelligence poses a profound risk to society, workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience. Although ChatGPT, the poster…