Discount Tire tunes IT to reinvent customer experience

Cracking the code for fast, reliable automotive service requires vision — especially in an era in which customers expect flexible, convenient experiences delivered on their terms. For US tire retail chain Discount Tire inspiration for reinventing its retail automotive experience would come from familiar territory: the less than 20 seconds it takes a NASCAR pit…

Enabling a data-driven IT modernization strategy

The big picture: In the midst of a rush to technology modernization, it’s critical to ensure the organization’s data assets are not overlooked. Why it matters: Data-driven business decisions must factor prominently in modernization efforts. The bottom line: Don’t leave data behind. Excellent opportunities to save and make money, reduce risk, and develop new models of business emerge…