All Posts The US National Aeronautics and Space Administration (NASA) has overspent about $15 million on Oracle software over the past five years because it lacked a centralized software asset management practice, according to an audit report published by the space agency’s office of the inspector general (OIG). The report attributes the huge over-expenditure…
Diversity and inclusion (D&I) have become necessary missions for most businesses. Research has long shown that diverse teams are more productive, more engaged, and the companies that create them are more profitable. And the murder of George Floyd — and the social unrest that followed — made it clear that taking a stand around social…
Heading into 2020, there were plenty of predictions about the year ahead (not to mention detailed business plans, economic forecasts, scheduled events, and so on)—and all were rendered worthless by the pandemic. Looking ahead to 2023, therefore, I do so with a healthy dose of humility, and an acknowledgement that there will be monumental events…
Not too long ago, I was on a call with a top-level executive at a large enterprise. During the discussion, I heard something pretty shocking: They were looking seriously at getting rid of the project management office (PMO) altogether. Even more disturbing: I don’t see this as an aberration. In a significant number of businesses,…
GPU manufacturer Nvidia is expanding its enterprise software offering with three new AI workflows for retailers it hopes will also drive sales of its hardware accelerators. The workflows are built on Nvidia’s existing AI technology platform. One tracks shoppers and objects across multiple camera views as a building block for cashierless store systems; one aims…
With each passing year, contact centers experience more of the benefits of artificial intelligence. This technology — once only a distant idea portrayed with wonder and fear in science fiction — is now a key part of how businesses and customers interact. According to survey data from Call Centre Helper, customer satisfaction is the number one factor…
In many ways, the manufacturing industry stands on edge—emerging from a pandemic and facing all-time highs in demand yet teetering on inflation-related economic uncertainty and coping with skilled labor shortages. Answering these concerns, smart factories are moving to another edge: edge computing, where operational data from Internet of Things (IoT) sensors can be collected and…
“Land never deceives” is a common slogan of farmers around Africa. Many people go into farming entirely, or as a side endeavor, with a high certainty they’ll make money and produce more good for all. And when technology is added to the mix, opportunities multiply. Having the largest area of uncultivated arable land in the…
A 2020 report from McKinsey found that companies with stronger gender diversity numbers were 25% more likely to outperform their less diverse competition. Yet, while companies have placed a greater emphasis on addressing the gender gap of late, women remain largely underrepresented in IT positions. Here, a number of factors are at play, not the…
First Tech Credit Union is a San Jose-based financial institution with more than $16 billion in assets. As the eighth largest in the country, it primarily serves tech companies and their employees, but still has a lot of manual processes in place. “We’re very early in our automation journey,” says Mike Upton, the organization’s digital…