Once relegated to the back office, CIOs are now key customer-facing leaders charged with delivering great customer experiences. According to our State of the CIO 2022 survey, 57% of responding IT leaders say improving customer experience (CX) is a top goal, while 81% are implementing new technologies to support customer interactions. Research also indicates that…
Recently, chief information officers, chief data officers, and other leaders got together to discuss how data analytics programs can help organizations achieve transformation, as well as how to measure that value contribution. We shared our insights at this CIO Online virtual roundtable event, which included leaders from organizations in healthcare, financial services, utilities, communications, and more. The…
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Source: News