The skills that make some IT pros invaluable can be hard to put your finger on, but tech leaders say the high-performers on their teams share similar traits that are helpful to identify when recruiting — and to keep teams running smoothly. These indispensable technologists are always solving problems, and they consistently bring enthusiasm to…
If there is one universal truth, it’s that fashion is fickle. In the apparel industry, what’s in fashion one day may be out of fashion the next. So, if you’re an apparel manufacturer, you need the most efficient, responsive, and innovative operation possible. That way, you can keep up with ever-changing demand and stay in…
Listening to customers is a strategy that often sounds good on paper but is soon overshadowed by other areas of business or trends. Hyland, however, remains laser-focused on making sure customer success is the key to product improvements and a core component of the company’s culture. We spoke with Drew Chapin, CMO at Hyland, to…
For many of today’s IT teams, there’s a common, recurring question that keeps being posed: Why are we doing this? This question is fundamental, some may say basic, but it is often one that teams don’t get good, solid answers to. Further, this speaks to a broader lack of visibility and insight. Among the many…
As popularity of project collaboration software grows along with other software-as-a-service products, a research report from SaaS purchasing platform Vertice shows that more than 90% of enterprises are overpaying for these tools. The project collaboration software market is estimated to reach a value of $27.40 billion by the end of 2022, from $21.69 billion…
It’s Business 101: A company exists to make money. So as a CIO, Ajay Sabhlok believes his mandate is “to figure out how to generate revenue for the company.” Sabhlok, CIO and chief data officer of security technology vendor Rubrik, says he does that by searching for unmet needs, bottlenecks, and problem areas and then…
What’s in a name? For Chris Bedi, who joined ServiceNow as CIO in September 2015, a lot: the company recently gave him a new title, chief digital information officer, and rebranded his IT team as “digital technology.” “The rebranding is an acknowledgement of how the role has changed,” he says, but is also intended to…
The contact center market is growing at a rapid pace. As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). During the pandemic, they became even more critical. Today’s contact center agents handle 7.2 more calls per day than they did pre-pandemic. The contact…
When Curt Garner became Chipotle’s first CIO in 2015, the only technology used for online restaurant ordering was, “believe it or not,” a fax machine, he says. Seven years later, the Newport Beach, Calif.-based company is piloting a system with a robotic arm dubbed “Chippy” that prepares the fast-casual chain’s famed fried salt-and-lime chips homemade…
Since the pandemic began, 60 million people in Southeast Asia have become digital consumers. The staggering opportunities Asia’s burgeoning digital economy presents are reason enough to spur you into rethinking the way you do business. This means one thing: digital transformation. Cloud adoption empowers organisations to adapt quickly to sudden market disruptions. Back when the…