In March 2022, Steve Demetriou, chair and CEO of Jacobs, announced a new multiyear strategy that would focus on three accelerators for the $15B professional services business: climate response, consulting and advisory, and data solutions, each supported by significant acquisitions. Madhuri Andrews, who became chief digital and information officer of Jacobs in 2019, knew the…
The manufacturing industry has fully entered the digital era, with the most digitally advanced manufacturers integrating their information technology and operational technology environments to give themselves an edge in the marketplace. They’re also advancing their use of automation and analytics to streamline back-office functions, logistics, and production, and to optimize resources, reduce costs, and identify…
Service level agreements (SLAs) have long been the standard operational metrics for technology services, measuring performance in areas such as systems availability or resolution time. But a new approach to gauging IT performance has begun to take hold in organizations where ensuring an optimal customer experience has become paramount. Experience level agreements — XLAs, for…
Elaborating on some points from my previous post on building innovation ecosystems, here’s a look at how digital twins, which serve as a bridge between the physical and digital domains, rely on historical and real-time data, as well as machine learning models, to provide a virtual representation of physical objects, processes, and systems. Keith Bentley…
Australia privately-owned footwear company, Munro Footwear Group (MFG) was facing a “ticking time bomb” in late 2019 as its core ERP would no longer be supported by the vendor by the end of 2020. MFG has 2,000 employees and around 290 stores, which includes brands like Midas, Colorado, and Diana Ferrari. Following multiple acquisitions, the…
Puneesh Lamba, CTO of apparel manufacturing company Shahi Exports, has always been a go-getter. In his first job as a graduate engineer trainee at manufacturing conglomerate Escorts Limited, Lamba was posted in the field after only eight months of training, which otherwise took one year. He again displayed his professional strengths when, he said, “in…
Since its beginnings as a German engineering company founded in the wake of the Second World War, Sick AG has evolved into an enterprise that lives by the motto of “sensor intelligence,” specializing in factory, logistics, and process automation. But in recent years, the global manufacturer of sensors and sensor solutions has had to adjust…
You may think that the size of your business makes you less vulnerable to fraud attacks, but the opposite can often be the case. Sophisticated fraudsters have a good idea about which businesses have less protection or don’t have a dedicated fraud manager. In particular, they may target what they regard as relatively undefended businesses…
The benefits of cloud approaches might have you asking, “Is now the right time to move from mainframe?” The availability of cloud and on-premises cloud hybrid, consumption models have led to organizations rethinking their entire application portfolio strategy. This is no less the case for mainframe users. It’s been happening for a while, and more…
Many think of the cloud as a destination; somewhere to get to. It is not – it’s a continuous experience and a journey of choices. Organizations normally recognize they need help navigating the different platforms, application architectures, and technology choices they’ll encounter along the way. When looking for a partner to provide cloud professional services,…