For decades, third-party IT service arrangements have generally been structured one of two ways. There are the “break-fix” scenarios where an outside team is on call, either physically or virtually, to patch up whatever goes on the fritz. Then there are the much more involved “consultative” relationships where an outside team gives high-level strategic advice…
The once-common architectural pattern of backhauling network traffic to a central data center or headquarters has been augmented due to the rise of SaaS applications. SaaS uses content distribution systems that replicate data to points of presence around the world for closer and faster access. The applications are designed to use the nearest point of…
If you have a dev-centric background, you must have heard about the term DevOps. Before DevOps was called DevOps, the two disciplines (“Dev” and “Ops”) were growing further apart. Developers (the “Dev” part of the story) have had a desire for agility since the turn of the century, following the publication of the famous Manifesto…
Driven by the ongoing need for companies to automate repetitive tasks, global RPA (robotic process automation) software revenue is expected to reach $2.9 billion in 2022, up by 19.5% from last year, according to a market research report by Gartner. North America will account for the largest revenue share at 48.5%, followed by Western Europe…
If you thought network operations was a daunting challenge in the past few years, wait until you see what’s around the corner. First, let’s consider the disruptions in the recent past. COVID has led people to increasingly work from anywhere. Digital transformation is accelerating as enterprises rush to remodel their operating models. The cloud, for…
By Serge Lucio, Vice President and General Manager, Agile Operations Division, Broadcom Software Over the course of 2020 and 2021, the fabric of our work lives was radically altered, ushering in a world in which hybrid models were the norm. In 2022, these changes will be solidified and entrenched. Because of this, it is now…
A substantial shift has happened in the enterprise storage industry over the last 12 months that has changed the dialogue about storage. In past years, the first conversations with enterprise storage buyers were about cost efficiency and performance. However, today, the two most important things that come up first in storage conversations are cybersecurity and delivery time. This…
Consumers now expect personalised customer service experiences, whereby a website or app retains personal details in order to deliver tailored messaging, offers, and relevant products. Meeting these digitally-driven demands is crucial if brands want to keep pace and maintain their competitive edge. Businesses, after all, are built on the success of their customer service, yet…
If IT leaders aren’t already thinking about the impact of an economic recession, their CEOs certainly are. In fact, nearly 8 in 10 business leaders expect a recession in their primary region of operation within the next 12 to 18 months — or believe one is already under way, according to the Conference Board’s C-Suite Outlook…
A few years back, I wrote an article for CIO on how to handle the blow-up meeting and create breakthroughs. Now almost three years later, I share one of my blow-up meeting moments in my new book, Digital Trailblazer: Essential Lessons to Jumpstart Transformation and Accelerate Your Technology Leadership. In this short excerpt from the…