With an undergraduate degree in political science and time spent as a Peace Corps and AmeriCorps volunteer, Lain McGrath hardly envisioned a career in software engineering. Yet after onboarding at HR SaaS provider Gusto in a customer experience (CX) role, exposure to coding sparked McGrath’s interest in shifting professional tracks. The problem: She had no…
In an effort to minimize grant fraud, the Swedish government is establishing a new authority to consolidate all payments from several agencies and services, and CIOs and IT leaders are central to its mission and success. Due to an estimated $1.8 billion being paid out erroneously every year, the need for the government to act…
The digital transformation of the Middle East’s retail sector in the last five to seven years has brought immense value in crafting more agile supply chains that accommodate demand. In a recent PwC study, retail CEOs in the region cited key factors to achieve this being their ability to manage faster delivery times, support easier…
Technologies such as wireless, mobile apps and digital payments have given consumers more options than ever for purchasing products and services. This ongoing evolution in technology-based payment choices is both creating opportunities for and putting pressure on merchants to meet the expectations of these newly empowered digital consumers. Research by Cybersource, a Visa solution, shows…
With an eye on the growing contact center-as-a-service (CCaaS) market—which is being spurred by enterprise efforts to offer better customer service and experience—Microsoft on Tuesday released a new, all-in-one, cloud-based offering to take on hyperscalers such as AWS and Google, and other rivals including Oracle, SAP and ServiceNow. Dubbed Digital Contact Center, the new offering…
Artificial intelligence (AI) has a massive appetite for data. And you can only satisfy that appetite — and gain the benefits AI brings — if you have a reliable, high-bandwidth network to transport data to and from your AI applications. When thinking about AI, people often forget about the network — until it doesn’t work.…
Deep into a massive shift to the cloud, McDermott International CIO Vagesh Dave found himself at an unforgiving crossroads: As engineers gobbled up the vast computing resources available in the cloud, the oil rig constructor IT chief noticed the monthly bill was sky high with little return on investment yet to be realized during the…
Leadership styles have traditionally centered their focus on profits, share prices, and productivity, but a new approach increasingly taken up by today’s leaders, known as “authentic leadership,” takes a different spin on the concept. With the authentic leadership model, the focus is on people, values, and ethics first, with productivity and profits subsequently promoted by…
Until May 2021, when Michelle Kearns stepped into the role, Boots Ireland had never had its own head of IT. The position had previously been run from the pharmacy-led health and beauty retailer’s Beeston, UK, headquarters. “I suppose there was a recognition there that we needed someone different and separate to come in and look…
Is your organization aligned to deliver quality data for analysis by intent, or by accident? While this may seem like an odd question, understanding organizational change levers can help uncover opportunities for improving your data supply-chain processes. A key challenge with organizational alignment is communicating across all departments the goals, metrics, and benefits of a…