Technologies such as wireless, mobile apps and digital payments have given consumers more options than ever for purchasing products and services. This ongoing evolution in technology-based payment choices is both creating opportunities for and putting pressure on merchants to meet the expectations of these newly empowered digital consumers. Research by Cybersource, a Visa solution, shows…
With an eye on the growing contact center-as-a-service (CCaaS) market—which is being spurred by enterprise efforts to offer better customer service and experience—Microsoft on Tuesday released a new, all-in-one, cloud-based offering to take on hyperscalers such as AWS and Google, and other rivals including Oracle, SAP and ServiceNow. Dubbed Digital Contact Center, the new offering…
Artificial intelligence (AI) has a massive appetite for data. And you can only satisfy that appetite — and gain the benefits AI brings — if you have a reliable, high-bandwidth network to transport data to and from your AI applications. When thinking about AI, people often forget about the network — until it doesn’t work.…
Deep into a massive shift to the cloud, McDermott International CIO Vagesh Dave found himself at an unforgiving crossroads: As engineers gobbled up the vast computing resources available in the cloud, the oil rig constructor IT chief noticed the monthly bill was sky high with little return on investment yet to be realized during the…
Leadership styles have traditionally centered their focus on profits, share prices, and productivity, but a new approach increasingly taken up by today’s leaders, known as “authentic leadership,” takes a different spin on the concept. With the authentic leadership model, the focus is on people, values, and ethics first, with productivity and profits subsequently promoted by…
Until May 2021, when Michelle Kearns stepped into the role, Boots Ireland had never had its own head of IT. The position had previously been run from the pharmacy-led health and beauty retailer’s Beeston, UK, headquarters. “I suppose there was a recognition there that we needed someone different and separate to come in and look…