Digital transformation means big changes throughout the organization, impacting many — if not all — departments, employees and business processes. Thus, IT leaders seeking to helm successful transformations must convince and motivate people across the organization to work, think and/or behave in new ways. But getting people to adopt new paradigms is not easy, as…
In the insurance industry, training claims adjusters is a non-stop challenge. These public-facing employees work with clients in stressful situations, and their expertise is essential to giving customers the service they expect while ensuring efficiency for the enterprise. Experience is the best teacher, but re-creating the many scenarios claims adjustors might encounter creates logistical and…
Security has always been a universal preoccupation, and there are countless examples of societies reforming their own institutions to stave off chaos and oblivion. In the Roman Kingdom, which preceded the Roman Empire by some five centuries, the local royal quaestor (“investigator”) was tasked with investigating murders. At roughly the same time, subprefects in the…