When discussing digital transformation, I find it helpful to ground the discussion in a definition. In Forrester’s 2018 Predictions piece, the research and analyst firm offers the following description: digital transformation is “the critical response needed to meet rising customer expectations, deliver individualized experiences at scale, and operate at the speed of the market.” That’s…
Artificial Intelligence (AI) is quickly becoming an important buzzword in business today. Just like other technologies like Cloud and Blockchain, it is spoken of often and frequently with little true understanding of uses and applications. However, unlike many other buzzy technologies, AI actually has a huge set of potential applications. It actually is relevant to…
A daily problem CIOs face is how to deal with legacy systems—systems built decades ago in what now feels like prehistoric times. Buried deep down in the depths of organizations live these scary, monolithic fossils—Mainframe-otops, ERP Rex, COBOL-odons and more—created in a much different world than the one we live in today. The challenge has…
When the leaders of your company think about IT, do they consider it a necessary support function like legal or HR? Or do they see IT as a revenue driver that helps move the whole organization toward its financial goals? Most experts agree that your team, your budget and your own role as an executive…