It’s time to face a cold, hard fact: Your IT department is too slow. It’s the result of good intentions gone bad, but in business, intentions don’t matter.
When is IT too slow? Whenever any part of the business has to wait for IT to deliver the goods, that’s when. The magic buzz phrase these days may be “time to value,” but the true guiding principle is “ahead of your competitors.” If IT keeps that from happening, you can bet your organization’s business executives have lost patience with you.
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Source: IT Strategy