Coronavirus (COVID-19) has swiftly exposed the vulnerability of supply chains. For most IT organizations, that fragile ecosystem includes providers of critical IT services.
Service problems were already emerging as an issue for outsourcing customers surveyed by Everest Group prior to India’s shutdown. As of April 1, 14 percent of respondents were reporting major business disruptions and another 21 percent were seeing the beginnings of serious issues. More than half had seen minor disruptions.
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(Insider Story)
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Source: News