Every good science fiction story has at least one robot butler, an all-knowing, all-seeing genie that can make all our problems go away in a split second. The people who coined the buzzword “robotic process automation” were clearly trying to tap into this sentiment. Customers who buy into the platform expect to be able to hand over their chores to a computer butler so the humans left on staff can concentrate on the bigger challenges.
The good news is that there are plenty of examples of the buzzword being accurate. Companies are simplifying workflows and building out sophisticated dashboards that suck up data and spit out useful infographics. RPA tools have proved successful at enabling the computer to do some of the most onerous tasks that annoyed everyone up and down the food chain.
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(Insider Story)
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Source: News